Frequently Asked Questions

What makes Isitsha cleaning products unique?

Our products utilize advanced biotechnology, harnessing the power of natural enzymes and bacteria to effectively break down dirt, grease, and odours. They are eco-friendly, non-toxic, and biodegradable, ensuring both environmental safety and high cleaning efficacy.

Are Isitsha products safe for use around children and pets?

Yes, our products are formulated to be safe around both children and pets. They are non-toxic and free from harsh chemicals, making them ideal for households and businesses alike.

Can Isitsha products be used on all surfaces?

Our range includes solutions suitable for various surfaces. However, we recommend checking the specific instructions on each product to ensure compatibility with your particular surface.

How do I know which Isitsha product is right for my needs?

We offer a diverse range of products for different cleaning requirements. Visit our product catalog on our website or contact our customer service team for personalized recommendations based on your specific needs.

Do Isitsha products contribute to reducing environmental impact?

Absolutely. By using biodegradable ingredients and avoiding harmful chemicals, our products reduce environmental impact and promote sustainability.

How can I get advice on using Isitsha products effectively?

Our website offers comprehensive guidelines on product usage. Additionally, our customer service team is always ready to provide assistance and answer any questions you may have.

How long do Isitsha products typically last once opened?

The shelf life of our products after opening varies depending on the specific item. Generally, our products maintain their effectiveness for several months post-opening when stored correctly. Please refer to the individual product labels for specific storage instructions and expiry information.

Can Isitsha cleaning solutions be used for industrial purposes?

Yes, many of our products are designed to meet both household and industrial cleaning needs. We offer a range of solutions that cater to larger scale and more demanding cleaning tasks typical in industrial settings.

Are Isitsha products tested on animals?

No, Isitsha is committed to cruelty-free practices. Our products are not tested on animals at any stage of product development.

Do Isitsha products have a fragrance?

Some of our products contain natural fragrances to provide a fresh and pleasant scent while cleaning. We ensure these fragrances are mild and non-irritating. For fragrance-free options, please check our product range or contact our customer support for guidance.

How Long Do Concentrated Products Last?

Concentrated products can last up to 2 yrs/ also add in about hardware products are sourced from vetted suppliers only.

Do Isitsha products have a fragrance?

Some of our products contain natural fragrances to provide a fresh and pleasant scent while cleaning. We ensure these fragrances are mild and non-irritating. For fragrance-free options, please check our product range or contact our customer support for guidance.

How do I contact customer support?

You can contact our customer support via our support email.

Can I cancel an order?

If the order has been processed then the order cannot be canceled; however, you can return the product once you have received it. You are unable to return the product if it has been opened.

How do I return an item?

Please email your order ID along with your contact details and the issue that you are experiencing to this email address and a support representative will get back to you.

Where is Isitsha situated?

Isitsha is online based and has no physical stores.

Where does Isitsha ship to?

Isitsha only delivers to customers within South Africa.

Does Isitsha offer career opportunities?

Yes, we are always looking for passionate individuals to join our team. Please visit the ‘Careers‘ section on our website for current openings and more information on how to apply.

How do I unsubscribe from the mailing list?

Email us and one of our customer service representatives will unsubscribe your email address.

Do I need an account to order on Isitsha?

An account is required to purchase items on Isitsha.

Why should I create an account?

Creating an account saves you time with quicker checkouts, easier returns and gives you access to your order history. You will also have full access to your account details such as billing address, delivery address and downloads for any virtual product bought on the site.

How do I create an account?

Navigate to My Account and use your email to register.

How do I create a password?

Once you have registered you will be emailed a password for your account, you can then change that password in your Account Details.

Will my information be sold to 3^rd parties?

Your personal information is secured and will not be sold to 3^rd parties.

Can I track my order?

Yes, once your order is placed you will receive an email with a tracking number, navigate to https://portal.thecourierguy.co.za/track and input your tracking number in the provided field.

How long will it take to receive my order?

Your order should arrive within 2-7 working days.

What are the delivery charges?

Delivery charges will be based on product dimensions and weight.

What can cause my order to be delayed?

There are various causes that can delay your order such as:

• Traffic
• Weather Conditions
• Vehicle Breakdown
• Technology Issues
• Shortage of stock

If there is a problem and your order cannot be fulfilled then a Isitsha Support Representative will contact you in order to resolve the issue.

Do you offer lay-bys?

Yes, Isitsha partners with MobiCred to provide lay-by options, allowing you to conveniently spread the cost of your purchase over time. For more details, please visit our website or contact us.

What payment methods do you accept?

Isitsha accepts payments through all major South African banks.

How do I know whether an email is or is not from Isitsha?

Be cautious of suspicious or fraudulent emails that may not be from Isitsha. Such emails often have certain red flags, including:

• Typos, unconventional formatting, or grammatical errors.
• A reference to a payment source that Isitsha does not accept.
• A request to update your payment information.
• A generic email address with Isitsha in the email, like Isitsha@gmail.com, or a “noreply” email address from a non-ZA country or site not associated with Isitsha. Isitsha will never send communications from personal or generic email accounts.
• An order confirmation for an item you didn’t purchase or an attachment to an order confirmation. If you are an Isitsha customer, check your Isitsha Account and Your Order History to match the details in the correspondence. If you are not an Isitsha customer, contact us to verify the email’s authenticity.
• Forged email addresses that appear to be from Isitsha. Your email program may allow you to hover over or click on an email address to see its original source.
• Links, including “Here” links, to websites not affiliated with Isitsha. Hover over a link without clicking to reveal the associated website address. If it shows a site other than Isitsha’s official domain, it is likely a phishing attempt.

What should I do if I believe an email I’ve received is a phishing email?

If you believe you have received a phishing email or have responded to what may be a phishing email, Isitsha recommends you update your online passwords and report the email Here.

How do I protect myself from Phishing Attacks?

SAPS(South African Police Service) has provided the public with various ways to prevent these scams which can be found Here.

Are there any other scams that I may encounter online?

There are a numerous amount of scams world-wide, News24 has provided the public with an article on the various types of scams.